Frequently Asked Questions

### Orders & Shipping

**How long does shipping take?**
We deliver across India in 5-7 business days. Orders are printed fresh when you place them, so please allow 2-3 days for production + 3-5 days for delivery.

**Do you offer Cash on Delivery (COD)?**
Yes! COD is available on all orders across India. You can also pay via UPI, credit/debit cards, or netbanking.

**How much does shipping cost?**
Shipping is included in the product price — no hidden charges at checkout.

**Do you ship internationally?**
Not yet, but we're working on it. Follow us on Instagram @pawfitti for updates.

### Products & Quality

**What quality are your t-shirts?**
Our standard tees are 180 GSM 100% cotton — soft, comfortable, and built to last. Our premium/oversized tees are 220-240 GSM for a thicker, streetwear feel. All prints use DTF (Direct-to-Film) technology for vibrant, wash-resistant designs.

**How do I care for my Pawfitti tee?**
- Wash inside-out in cold water
- Do not bleach
- Tumble dry low or hang dry
- Iron inside-out (avoid ironing directly on the print)

**What size should I order?**
Check our size guide on each product page. When in doubt, size up — our tees have a regular fit. Oversized tees are meant to be loose.

### Custom Pet Portraits

**How does the custom pet portrait work?**
1. Upload a clear photo of your pet on the product page
2. Choose an art style (Pop Art, Watercolor, Line Art, Cartoon, etc.)
3. See a live preview on the product
4. Add to cart and checkout
That's it — no back-and-forth, no waiting for proofs.

**What kind of photo should I upload?**
- A clear, well-lit photo of your pet's face
- Front-facing or slight angle works best
- Avoid blurry, dark, or heavily filtered photos
- Close-up is better than full-body

**Can I get the same portrait on multiple products?**
Yes! Once you upload and style your pet's photo, you can apply the same design to tees, mugs, canvas prints, phone cases, and more.

### Returns & Refunds

**What is your return policy?**
Since every product is custom-made to order, we cannot accept returns for change of mind. However, if you receive a damaged or defective product, contact us within 48 hours with photos and we'll send a replacement or issue a full refund.

**My order arrived damaged. What do I do?**
Email us at hello@pawfitti.in or message us on WhatsApp with photos of the damage. We'll sort it out within 24 hours.

### Other

**Is Pawfitti eco-friendly?**
Our made-to-order model means we only print what's ordered — zero waste, no overproduction. We're continuously looking for more sustainable materials and packaging options.

**How can I contact you?**
- Email: hello@pawfitti.in
- Instagram: @pawfitti
- WhatsApp: [your number]
- Response time: within 24 hours (usually much faster)